As care delivery plans change to match changing conditions, the best supply chain and finance pros will distinguish themselves through their honest communication.
Things are looking better in some states. Things are looking worse in states like ours (as you'll see below). And, in lots of states, there hasn't been enough of a trend in one direction or another to say anything definite.
The coronavirus crisis is nothing if not disruptive, and we do our fellow healthcare workers and our potential patients a disservice to pretend otherwise.
Here's our weekly roundup of what to do and what to avoid when addressing the ongoing struggles your facilities are facing:
- Our home state of Texas is being used as a nationwide (even worldwide) example of how not to reopen, as we've once again had to halt elective procedures, while at the same time discouraging public sharing of hospital capacities. Which means it's more necessary than ever for hospitals to communicate with each other.
- It's likely that hospitals will run out of PPE again. It's possible that you'll run out of other supplies, like syringes. It's likely that you'll run out of tests.
- When communicating something this bleak, honesty needs to be the top priority. But feel free to sprinkle in tentative good news, like these developing PPE decontamination methods and the possibility of 3D-printed equipment filling the gap left by manufacturers.
- That's critical to combating the trauma that healthcare workers are experiencing (as we discussed last week) and preventing those same healthcare workers ruining public trust in healthcare providers.
- So hospitals' leadership and employees need to communicate clearly their situation and their plans. It's the only way to retain the trust of the community.
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