Careers

Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.

• Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.

• Provide expert guidance on training best practices, change management, and implementation strategies.

• Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.

• Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams).

 • Ensure training content meets the specific needs and supports the solution workflows within the hospital.

• Oversee the training process from initial planning through department-level kickoff.

• Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.

• Monitor training effectiveness and provide post-professional training services as needed. • Travel to customer sites (hospitals and healthcare systems).

Qualifications:

• Bachelor’s degree in a related field, or equivalent work experience preferred, or similar degrees in Education, Healthcare Administration, and Organizational Development.

• Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.

• Experience in training, consulting, change management, organizational transformation, or organizational development within healthcare is preferred.

• Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.

 • Strong understanding of adult learning principles and instructional design.

 • Proficiency in virtual training tools and Learning Management Systems (LMS).

 • Excellent facilitation, presentation, and communication skills.

• Ability to manage multiple projects and stakeholders simultaneously.

 • Familiarity with healthcare operations, compliance, and clinical workflows.

• Strategic thinker with a consultative approach.

 • Strong interpersonal and relationship-building skills.

 • Adaptable, proactive, and solution-oriented.

• Comfortable working in fast-paced, dynamic environments.

• Ability to travel 30% to customer sites (hospitals and healthcare systems)

 • Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with the organization's objectives

• Completes work independently, receives general guidance on new projects

• May act as a mentor to less experienced colleagues

Must be able to pass a drug screen and background check