Let's Start Counting!
How do I reset my password?
Sign in using the same email your training invite was sent and click on the reset password button
What should I do when I get assigned to a new customer but they aren't showing up?
Log out from the portal and then log back in, it may be necessary to click on the refresh button in the count history block of the count page.
When and how often do I get paid?
Each payroll runs from Monday to Sunday and then pays out the following Friday by end of business day for all counts that were completed between those days. If you have questions about your payroll, please reach out to meghan@z5health.com.
What is the timezone cutoff for counts in the portal?
The portal operates on Greenwich Mean Time or (GMT), which is 4 hours ahead of EST during daylight savings time from March to Nov then switches to 5 hours ahead from Nov to March. This means during the following times of the year all counts you enter on Sundays will fall under the following payroll. March to November counts cutoff at 8pm EST. and from November to March counts cutoff at 7PM EST.
What do I do when I have questions?
Support Chat is available 8:00am-5:00 pm EST M-F. For after hours support click the chat/help button on the bottom left of your screen in the Z5 Portal to leave a message. Please include in the Chat message the Account name, location and a description of your issue.
How do I track my daily count?
Each counter is responsible for tracking their own daily count.
What if I don’t have login information for the Z5 app?
If you're working as a Z5 video counting contractor, you were most likely registered automatically when you were hired. The email address you provided to Z5 serves as your email username, and you can create a new password by using the "FORGOT PASSWORD?" button and following the prompts to reset your password.
What do I do if I am locked out of the Z5 app?
Your account may become locked after too many login attempts with incorrect passwords. To unlock your account, please use the chat/help feature located at the bottom left of your screen in the Z5 Portal (in the event you are locked out of the portal, please email support@z5inventory.com); let us know that you're locked out, and provide your first name, last name, and email address. Please also let us know if you're a Z5 employee or contractor, or provide the name of the organization you work for. We may ask for additional information to verify your identity.
As a video counter, do I have to count in the portal, or can I use the iOS/Android app?
Currently, all video counters working for Z5 and paid on a per-count basis MUST count through the portal in order to get paid per the video counter contract. Any counts performed via the iOS/Android app will NOT be tracked for calculating your payment.
What is the difference between the "LEAVE LOCATION" and "CLOSE LOCATION" buttons?
LEAVE LOCATION allows you to go elsewhere in the platform and return to complete counting the location at a later time. It is similar to a "save and continue later" button. Note that once you've begun counting a location, you must finish it with accurate counts for all items and close the location before continuing to another location. If you have left any locations the "GIVE ME A LOCATION" button will always return you to that left location until you complete it and close it.
CLOSE LOCATION marks the location as fully completed and ready for audit. It is similar to a "save and submit" button. Always use the CLOSE LOCATION button when you have finished all counts in a location.
CLOSE LOCATION marks the location as fully completed and ready for audit. It is similar to a "save and submit" button. Always use the CLOSE LOCATION button when you have finished all counts in a location.
Are there hotkeys I can use to count faster?
Yes, here is a list of our current hotkeys:
A. Ctrl+Shift+Enter to save a count from anywhere on the screen.
B. Ctrl+Shift+F to search individual Fields with advanced search tool.
C. Ctrl+Shift+S to search the Z5 maSter when you’re unable to find the item in the customer catalog.
D. Ctrl+Shift+U to create a not foUnd item when you’re unable to find the item in any catalog.
E. Ctrl+Shift+Y to scroll the page down to count HistorY.
A. Ctrl+Shift+Enter to save a count from anywhere on the screen.
B. Ctrl+Shift+F to search individual Fields with advanced search tool.
C. Ctrl+Shift+S to search the Z5 maSter when you’re unable to find the item in the customer catalog.
D. Ctrl+Shift+U to create a not foUnd item when you’re unable to find the item in any catalog.
E. Ctrl+Shift+Y to scroll the page down to count HistorY.
What do I do if I can't find the item in the customer catalog?
1. The first thing to do if you can't find the item in the customer catalog is to make sure you've tried several ways of searching before any next steps, such as:
A. Trying different item numbers*
B. Trying part of the catalog number and adding a piece of the manufacturer name*
C. Trying part of the catalog number and adding a piece of the item description*
D. Trying the advanced search tool to search only specific fields*
E. Trying exact match for the catalog number field in advanced search
#Protip for short catalog numbers: If an item has a short catalog number (such as 1619), go straight to advanced search and use the exact match mode. If you try to search this catalog in the normal unified search bar, you’ll probably get too many results to find the one you want quickly.
*Note that using less information in the search bar usually yields better results.
2. Then, if you still can't find the item, click the SEARCH Z5 MASTER button and attempt to search the Z5 master catalog to see if you can find the item.
3. Then, if you still can't find the item, click the CREATE NOT FOUND ITEM button, which allows you to fill out the details of the item manually.
A. Trying different item numbers*
B. Trying part of the catalog number and adding a piece of the manufacturer name*
C. Trying part of the catalog number and adding a piece of the item description*
D. Trying the advanced search tool to search only specific fields*
E. Trying exact match for the catalog number field in advanced search
#Protip for short catalog numbers: If an item has a short catalog number (such as 1619), go straight to advanced search and use the exact match mode. If you try to search this catalog in the normal unified search bar, you’ll probably get too many results to find the one you want quickly.
*Note that using less information in the search bar usually yields better results.
2. Then, if you still can't find the item, click the SEARCH Z5 MASTER button and attempt to search the Z5 master catalog to see if you can find the item.
3. Then, if you still can't find the item, click the CREATE NOT FOUND ITEM button, which allows you to fill out the details of the item manually.
How do I know what the manufacturer name is if I need to create a not found?
- Listen to the videographer; they may say the name of the manufacturer when they’re listing the item details; if not,
- Look at the video and try to pause it when the item label is displayed; you might be able to see the manufacturer; if not,
- You can choose to quickly search the catalog number in a search engine and see if you can find the manufacturer; or
- You can use “generic” as the manufacturer name.
What if there is more than one search result that looks correct? Which do I choose?
- If there are two or more results that appear identical, but one has a customer item number and the other records do not, choose the record with a customer item number.
- If there are two or more results that appear completely identical, you can choose either one.
- If there are two or more results that appear similar, but not identical, choose the one that appears to have the best or most complete information.
- If there are two or more results that appear completely identical, you can choose either one.
- If there are two or more results that appear similar, but not identical, choose the one that appears to have the best or most complete information.
What do I do if the unit of measure mentioned by the videographer is not available?
- Equivalent units: The videographer does not know what the true units of measure for an item are and may say something equivalent. This is why it is necessary to compare what the videographer says to the actual item information. For example, the videographer may say, “There are 5 each in a pack.” In this situation, you may find that the packing string says 5EA/BX (5 each in a box). When this happens, box and pack can be considered equivalent units of measure, and we can be confident that they’re equivalent because there are 5 each inside both similar units of measure.
- Partial quantities: If it is possible to accurately count in a decimal quantity in a different unit of measure, please do that. For example, if you know from the video there are 20 each (EA) in a box (BX), and the only unit of measure available to report is box, a count of 3EA should be accurately reported as 0.15BX.
- Not enough information: If you do not know how many of the mentioned unit of measure exist in the available unit of measure because the packing string information is incomplete, you can report a quantity of 1 and select the unit of measure you believe is closest to accurate when rounding up, such as box or case. However, if more accurate information is given in the video, a count done this way will NOT be considered accurate.
- Partial quantities: If it is possible to accurately count in a decimal quantity in a different unit of measure, please do that. For example, if you know from the video there are 20 each (EA) in a box (BX), and the only unit of measure available to report is box, a count of 3EA should be accurately reported as 0.15BX.
- Not enough information: If you do not know how many of the mentioned unit of measure exist in the available unit of measure because the packing string information is incomplete, you can report a quantity of 1 and select the unit of measure you believe is closest to accurate when rounding up, such as box or case. However, if more accurate information is given in the video, a count done this way will NOT be considered accurate.
What is a packing string?
A packing string tells you how many of a certain type of unit of measure come in a larger unit of measure. There are at least 2 valid formats that you may see, so let's discuss this using an example:
Example:
Let’s say that you can buy single apples ("one of each," or EA), bags (BG) of 10 apples, or cases (CA) of 40 apples. In other words, if you buy a full case, it has 4 bags inside, and 10 apples in each of the 4 bags. In this situation, the packing string could be shown as:
Absolute Format Packing String
1EA/EA 10EA/BG 40EA/CA
In plain language you might say that the packing string above says that there are 1 of each in an each, 10 of each in a bag, and 40 of each in a case. This type of packing string references the smallest unit, Each (EA), in each phrase, so we call it an "absolute" formatted packing string.
Another format, which we call "relative," would also be valid to communicate the same information:
Relative Format Packing String
1EA/EA 10EA/BG 4BG/CA
In plain language, you might say that the packing string above says that there are 1 of each in an each, 10 of each in a bag, and 4 bags in a case.
If there are 4 bags of 10 apples in a case, this means there are still 40 apples in a case.
Both formats, absolute and relative, shown above, communicate the same information.
Example:
Let’s say that you can buy single apples ("one of each," or EA), bags (BG) of 10 apples, or cases (CA) of 40 apples. In other words, if you buy a full case, it has 4 bags inside, and 10 apples in each of the 4 bags. In this situation, the packing string could be shown as:
Absolute Format Packing String
1EA/EA 10EA/BG 40EA/CA
In plain language you might say that the packing string above says that there are 1 of each in an each, 10 of each in a bag, and 40 of each in a case. This type of packing string references the smallest unit, Each (EA), in each phrase, so we call it an "absolute" formatted packing string.
Another format, which we call "relative," would also be valid to communicate the same information:
Relative Format Packing String
1EA/EA 10EA/BG 4BG/CA
In plain language, you might say that the packing string above says that there are 1 of each in an each, 10 of each in a bag, and 4 bags in a case.
If there are 4 bags of 10 apples in a case, this means there are still 40 apples in a case.
Both formats, absolute and relative, shown above, communicate the same information.