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Learning and Development Trainer- Healthcare
Description
Overview
The Operations Support Specialist is responsible for accurately processing weekly and semi- monthly payroll, assisting with onboarding new employees, managing reimbursable expenses and related reports, and supporting basic human resources functions. The role requires strong organizational skills, attention to detail, and discretion handling sensitive employee information.
Key Responsibilities
• Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.
• Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.
• Provide expert guidance on training best practices, change management, and implementation strategies.
• Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.
• Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams).
• Ensure training content meets the specific needs and supports the solution workflows within the hospital.
• Oversee the training process from initial planning through department-level kickoff.
• Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.
• Monitor training effectiveness and provide post-professional training services as needed. • Travel to customer sites (hospitals and healthcare systems).
Qualifications:
• Bachelor’s degree in a related field, or equivalent work experience preferred, or similar degrees in Education, Healthcare Administration, and Organizational Development.
• Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.
• Experience in training, consulting, change management, organizational transformation, or organizational development within healthcare is preferred.
• Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.
• Strong understanding of adult learning principles and instructional design.
• Proficiency in virtual training tools and Learning Management Systems (LMS).
• Excellent facilitation, presentation, and communication skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Familiarity with healthcare operations, compliance, and clinical workflows.
• Strategic thinker with a consultative approach.
• Strong interpersonal and relationship-building skills.
• Adaptable, proactive, and solution-oriented.
• Comfortable working in fast-paced, dynamic environments.
• Ability to travel 30% to customer sites (hospitals and healthcare systems)
• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
What is expected of you and others at this level
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with the organization's objectives
• Completes work independently, receives general guidance on new projects
• May act as a mentor to less experienced colleagues
Must be able to pass a drug screen and background check
Salary
$60,000 - $65,000 per year