Director of Client Services

Full-Time | Austin, TX

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Are you passionate about changing the face of healthcare? 15-30% of the inventory at an average hospital is considered slow-moving or excess. Most of the inventory will expire and be thrown out creating billions in waste annually across the country. Z5 Inventory is on a mission to clean up the healthcare supply chain and eliminate the waste. We provide opportunities for hospitals to reallocate their excess inventory thereby reducing the cost burden on our care providers....and ultimately the individual. We are seeking an experienced Director of Client Services to come to help us dominate the healthcare inventory space. This position will lead the Z5 Client Services team which includes team building, client planning, budgeting, and on-site engagements.

Responsibilities:

  • Lead the Z5 Client Services team in delivering timely and high-quality customer engagements
  • Build the Client Services organization with the ability to recruit and maintain talent
  • Train the team in project management principles
  • Create an atmosphere that promotes a superior customer experience
  • Continue to improve and refine the Z5 delivery process
  • Create detailed planning documents for each delivery
  • Use cost-conscious approaches to project delivery
  • Organize and lead physical inventories at hospitals using Z5's iPad-based technology
  • Lead and train large teams for outsourced inventories and reallocation projects
  • Maintain high personal conduct while traveling
  • Adhere to rules around sterility when working within the clinical areas
  • Travel with as little as a week’s notice with up to 80% travel
  • Work long days and weekends as required (no holidays)

Qualifications

  • Extensive project management background
  • Experience in project budgeting and risk analysis
  • Ability to be on your feet for very long periods of time
  • Excellent customer service and communication skills
  • Excel skills
  • Experience leading work teams
  • Very comfortable with mobile device technology and web-based technology
  • Bachelor's degree or relevant experience required
  • PMP certification preferred
  • 5+ managerial experience
  • 5+ years project management experience

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