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Customer Service Starts With Collaboration

Z5 Customer Service Group

Centura Health was one of the earliest networks to partner with Z5 Inventory. Since 2015, feedback and collaboration has improved the Centura Health inventory valuation process and the Z5 Inventory mobile count app alike.

See how in this case study proving the value of exceptional customer service.

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Being available online, by phone, and in person.
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Refining the app and the hospital's process simultaneously.
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Customizing the product to meet the customer's exact needs.
Centura Health physician Mark Murray stands in front of a facility that used Z5 Inventory in its inventory valuation process.

The Customer Defines The Experience

Between 2015-2018, Centura Health counters used the Z5 Inventory App to conduct 42 physical inventory counts, comprised of over 200,000 different products in more than 4,500 counting locations. 

A positive customer experience was guaranteed by Z5’s reliable support, constantly-improving app, and openness to interoperability.

"It’s crucial to Z5’s mission of improving hospitals’ inventories that they help us improve, too. We couldn’t ask for a more helpful partner than Centura Health."

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Carl Natenstedt, CEO, Z5 Inventory